Privacy & Cookies

General

DHB Bank respects your privacy and commits to process in confidentiality your private data in accordance with the Data Protection Act (DPA) - Wet Bescherming Persoonsgegevens (WBP) and the Code of Conduct for the Processing of Personal Data by Financial Institutions - Gedragscode Verwerking Persoonsgegevens Financiële Instellingen. Above all, protecting the privacy of our visitors on this website is paramount for DHB Bank. Demir-Halk Bank (Nederland) N.V.  (hereafter: DHB Bank) may process your personal data, e.g. via filled out forms.

In the Code of Conduct, DPA is specifically addressed to banks and insurers. The Code of conduct can be downloaded from the Bankers’association - Nederlandse Vereniging van Banken (www.nvb.nl under ‘publications’).

Applicable
This Privacy Statement is applicable for the processing of the personal data that is provided by its customers. Additionally, this statement is applicable for the processing of personal and/or other data of anyone who visits and/or use the website of DHB Bank.

Purposes
DHB Bank will ask for and process your personal data for as long as these are required for rendering our services. In particular for the processing of personal data aimed at providing information on products and services of the bank and related parties and to carry out other promotional activities. Furthermore, your data may be used for fraud or money laundering prevention, detection and control.  Without your permission, personal data will not be provided to third parties to the extent that it does not arise from law or (contractual) obligations that DHB Bank has entered into. DHB Bank does not provide any personal data to third parties.

Cookies
The website www.dhbbank.com places cookies. Cookies are small text files that are placed automatically on your computer and other electronic devices, e.g. tablet, smart phones, when you visit our website.

The cookie file is generated by our website when you access it and is accepted and processed by your computer's browser software. The cookie file is stored in your browser's folder or subfolder.

Cookies enable DHB Bank to assemble statistical information regarding the usage of the websites, e.g. the frequency of visits, IP addresses, the average length of visits, which pages are viewed during a visit, authentication information, acceptance or rejection of website terms, periods of inactivity, time zones, language preferences and other information.

DHB Bank uses this cookie information for the following purposes:

  • to improve the website content and performance;
  • to accommodate your search needs;
  • to enable log in and authentication when you log onto our website;
  • to recognize your return to our website, and;
  • to allow DHB to deliver a improved and more personalized service by allowing DHB to customize the website in accordance with your personal interests;

Information held in cookies set by DHB Bank  are kept to a minimum and can only be read by DHB. You could also control the use of cookies via your web browser. To learn more about cookies and how you can manage and delete them, visit: http://cookiesverwijderen.net

The website will issue cookies to the users of this website, unless you have modified your browser settings to reject cookies. But remember, some or all areas of this website may not function properly or not at all. You give an explicit consent by clicking to accept cookies.

There is a chart included with the types of cookies DHB Bank uses, at the end of this Privacy Statement.

Alterations and updating the Privacy Statement
This Privacy Statement may be updated or (partially) changed to reflect any adaptations in our practices and or applicable law and regulation. Please read this Privacy Statement periodically in order to be aware of any modifications or updates.

Access, modification and objection rights
In case you are already a customer of DHB Bank, you may request an overview of your personal data recorded by DHB Bank. For such a service, a commission of EUR 4,50 shall be charged. We kindly request you to send us a written request for correction, if you observe that your personal data is incorrect. If your request for correction has been found to be legitimate, you will receive within 4 weeks an answer from DHB Bank whether your request can be complied with. In case you do not wish to receive our electronic communications or other commercial information, you may always, free of charge, unsubscribe online or contact DHB Bank for further adaptation.

Complaints
If you have any complaint on the handling by DHB Bank of your personal data, you may contact: 

DHB Bank
For the attention of DHB Klachtencommissie
Antwoordnummer 3150
3000 WB Rotterdam
E-mail: klachten@dhbbank.com
Online klachten formulier

Stichting Klachteninstituut Financiële Dienstverlening (KiFiD)
Postbus 93257
2509 AG Den Haag
Tel: 0900-3552248
E-mail: info@kifid.nl

College Bescherming Persoonsgegevens (CBP)
Postbus 93374
2509 AJ DEN HAAG
www.cbpweb.nl

DHB Bank reserves the right to update this privacy statement. Changes will be published on this page.

Date: September 2012

An overview of the cookies used by DHB Bank:

Functional cookies on the DHB website

Cookie(s)

Purpose

Retention period

CMSPreferredCulture

This cookie tracks which section and in which language user has visited website.

1 year

CMSCurrentTheme The name to show the right topic. 1 day


Required/Standard cookies  on the DHB website

Cookie(s)

Purpose

Retention period

ASP.NET_SessionId

This cookie is used to track and identify each user so that it can be mapped to user specific data on the server.

Active session

CMSCookieLevel

This cookie is used to register the cookie preference of the user.

1 year

Functional cookies on DHB Net Banking website.

Cookie(s)

Purpose

Retention period

LastHost

This cookie tracks which country the user has logged in last time.

1 month

menu

This cookie tracks which menu group is selected by the user

Active session

LangCookie

This cookie tracks language preference of the user

Active session

Required/Standard cookies on DHB Net Banking website

Cookie(s)

Purpose

Retention period

ASP.NET_SessionId

This cookie is used to track and identify each user so that it can be mapped to user specific data on the server.

Active session

.ASPXAUTH

The ASPXAUTH cookie is used to determine if a user is authenticated.

Active session

cookiePreference

This cookie is used to register the cookie preference of the user.

1 year