Frequently Asked Questions

The deposit guarantee scheme will reimburse up to a maximum amount of €100.000 per account holder per bank, regardless of the number of accounts you have with that bank. 
You will never be reimbursed more than the total balance that you have in a bank. Therefore it does not matter how many accounts you have with us. In case you have several accounts, to calculate the total amount add the balances of several accounts. Is the total balance of all accounts you have with us less than €100.000 for example €70.000? Then this amount of €70.000 will be reimbursed to you. Is your total balance more than €100.000? Then you will be reimbursed for €100.000.

The following persons and entities are eligible for reimbursement by the DGS:

• Individuals, including minors

• Sole proprietorships. Assets of the sole proprietorship and the same private person are considered as one person, accordingly the funds are added together to calculate the maximum coverage. Example: An accountholder has two accounts, one business account for his one-man business with a credit of €50.000 and one private account with his partner of €5.000. The account holder can apply to reimburse a maximum of €52.500 according to the deposit guarantee scheme.

• Legal entities regardless of size: this means that both small businesses and large business enterprises can independently claim the guarantee. Foundations and associations can also have an independent claim according to the deposit guarantee scheme. Examples of legal entities: a limited liability company (N.V.), private company with limited liability (BV), foundation, association, cooperation, guarantee association, religious organization. HOA's (Homeowners Association) and general partnerships (partnership) have, in many cases an individual right under the deposit guarantee scheme. If you have a share in a HOA or general partnership, you cannot (related to your own share) make a claim on the deposit guarantee scheme on behalf of yourself; that will need to be done by the HOA or general partnership.

The following account holders are not eligible for the guarantee scheme:

• Financial institutions such as banks, investment firms, (re) insurance, (managers of) investment funds or undertakings for collective investment in transferable securities (UCITS) and pension funds.

• Governments 

On De Nederlandsche Bank's website (website of the Dutch Central Bank) you can find the full list eligible persons/entities for reimbursement by the deposit guarantee scheme.

• Joint (and/or) accounts: If there are several account holders, each account holder is eligible for the protection of the deposit guarantee scheme. The deposit guarantee scheme applies a proportional reimbursement at a ‘and/or’ account. If there are two account holders, it is assumed that each account holder is eligible for half the credit balance on the account. If the balance of and/or account is €200.000 both account holders can claim €100.000. However  please note that if an account holder has one or more accounts exceeding the maximum reimbursement amount of €100.000 the customer can be reimbursed only for maximum  €100.000. 

Example 1: You have two accounts at DHB BANK with amounts of €50.000 and €70.000 each. Together this represents a credit of €120.000. The maximum compensation you will receive under DGS is €100.000. 

Example 2: You have an ‘and/or’ account at DHB BANK together with your partner, with a credit of €150.000. You have an additional private account at DHB BANK with a credit of €60.000. Your partner does not have any other account at DHB BANK. Your partner receives half of €150.000, thus €75.000 is covered by DGS for him/her. You have a credit balance of €135.000 in total (€75.000+ €60.000). The coverage of DGS for you is maximum €100.000.
 

• 'Trust accounts': An account that an accountholder holds for you and any other person. The balance of this account can under certain circumstances (partly) qualify for compensation under DGS. An example of a trust account is the account of a notary related to the purchase or sale of real estate. The part that is eligible for the guarantee will be included in the calculation of your claim (up to €100.000 for the total assets per account holder per bank).

The following products are covered by the deposit guarantee scheme:

• Payment and savings accounts and time deposits.
• Savings account related to own property (bank savings account) without an own home debt. The loan is then relieved with the sale of the respective house.
• Savings account related to own property (bank savings account) using a relocation scheme. Your savings balance is guaranteed up to a maximum amount of €100.000 (for which all credits per account holder per bank should be added).

The below product is not covered by the deposit guarantee scheme:

• Savings account related to own property (bank savings account) with a private house debt. On the basis of the law, this debt will be deducted from the balance (savings), mostly leaving no balance on that particular account.

You can apply to the Dutch Central Bank, which is entitled to execute the guarantee scheme, to claim reimbursement according to DGS. The reimbursement will be effected within 20 working days. On the website of the Dutch Central Bank, you will find more information.

Every country has laws that determine whether you are there as a private tax resident or whether your company is fiscally located there. These laws and regulations vary by country. In the Netherlands, the Tax Authorities determines your private tax residence or company tax residence. The important factors for determining the status of individuals are: Where you reside or stay most of your time; where your partner and/or children live(s); where you work; where is your local doctor located and what kind of insurances you have.
Most people are living at one address. But if you own 2 or more addresses, of which one or more in a foreign country, than you can also live fiscally abroad. In most cases this does not mean that you pay double taxation. This is thanks to the Netherlands having concluded a tax treaty with many countries. Your tax advisor can inform you more about this subject. The important factors for determining the status of companies/organizations are: Where important business decisions are taken; where are the directors working and meeting; and where the accounting/book-keeping takes place. The juridical form of the organization also plays a role. Whether your organization is (also) fiscally located in another country depends on the law in that country and varies based on different facts and circumstances. If you don’t know what your residence is, where your organization is fiscally located and/or what the fiscal effects are, you can obtain information from the Tax Office or your tax adviser.

In certain cases your bank is authorized to ask you for an explanation/statement about your residence or about the residence of the company/organization in which you act as authorized signatory 
(ies). This could be for example, when you open an account, if you have a foreign address or phone number, or if your company/organization is incorporated under foreign law. Certain companies/organizations are asked for the fiscal residence of the ultimate beneficial owner (s). If you refrain from contributing to this inquiry, it is unfortunately not allowed for the bank to open an account for you or your company/organization.
If there is a foreign tax residence, the bank will give this information to the tax authorities; and the tax authorities will in turn give your data to the relevant country.

Do we ask you to send your CRS data? You can fill out the form by downloading the CRS form - private and/or download the CRS form - business through our website or via the (paper) form that we have sent to you. Does your tax residence concern several countries? Then you must also specify this in the form.

Go to the site of the Belastingdienst
Go to the site of NVB

Following the significant changes in financial markets since the global financial crisis, interbank market is not as active for banks to fund themselves as they used to. Decline in the liquidity of the interbank markets is one of the key drivers for reform and transition away from LIBOR.

Alternative reference rates, also called risk free rates (RFR) are planned to be used as alternatives to IBOR rates when needed. RFRs are overnight and nearly risk-free rates capturing the real market transactions, whereas IBORs are forward-looking term rate quotations that include bank credit risk.
Below you can find an overview of changing interest rate benchmarks and the alternative rates. Most benchmarks are expected to transition by the end of 2021 and replacement rates have been recommended by respective industry working groups.

This benchmark reform will likely impact your financial products, administrative systems, transaction processes. Contracts linked to existing benchmarks, will require amendments to include reference to alternative rate (RFR) prior to the current rate becoming unrepresentative.
DHB Bank is working towards an efficient transition. We will contact you if you have an IBOR-linked contract that does not include appropriate fallbacks and/or may require a transition to RFRs. 

LIBOR is a forward-looking term rate quotation (for USD, GBP, CHF, JPY and EUR) for seven tenors (overnight/spot, one week, one month, two months, three months, six months and 12 months). Hence, the LIBOR-linked rate in a contract is known at the start of the relevant interest period. RFRs are overnight rates and therefore the rate is not known in advance.

Various national RFR Working Groups have stated that any forward-looking term rates that may become available are only intended for use in certain products or in certain circumstances. There is no certainty yet for which RFRs there will be forward-looking term rates and to which products these rates would be applicable.

With Covid-19 shifting the regulatory agenda, the end of 2021 deadline for most benchmarks has not changed. According to recent announcements, it appears that overnight, 1M, 3M, 6M and 12M USD LIBORs will exist until mid-2023 (see above table). Please note that the potential June 2023 end date relates primarily to existing transactions. Regulatory agencies encourage entering into new contracts with RFRs as soon as practicable, at the latest by end 2021.

On 14 September 2019, the implementation of EU PSD2 (Payment Services Directive 2) came into force with new requirements for online payments, including:

• Increased consumer protection with strong customer authentication

• Creating safe infrastructure to allow third-party payment processors (TPP) to access payment accounts

With the PSD2 requirements, the authentication and the security measures around the payment accounts are tightened. SCA means that not only the user is identified as a client, but also that the substantive correctness of client’s declaration of intent is checked, and the authorization is strictly coupled to payment instructions using the data in the instruction that customer would like to execute.  With strong customer authentication payment account holders are identified with at least two factors, which are:

• Something only customer knows, such as username and password,
• Something that only customer owns, such as digipass.

DHB Bank payment account customers already use two-factor authentication, however in line with the PSD2 directive with regard to strong customer authentication the bank further enhanced the measures around the usage of the digipass to comply with the directive. DHB Bank’s customers may continue using Netbanking as usual without any change on their side. 

PSD2 regulates access to payment account data by third parties, which requires authorization by the related customer beforehand. The banks need to provide these third-party payment processors (TPP) with technical interface for them to access the required data. The third party payment processors are subject to the supervision and control of the national supervisory authorities in the EU member states. 

First of all, a bank must have an infrastructure for TPPs. Second, TPPs must be introduced to the bank’s PSD2 infrastructure, after that the customers can access to their account information through the infrastructure of the TPP. A customer’s consent is a prerequisite for a TPP to execute tasks on their behalf. Each task requires a separate consent of the customer. These tasks are as follows:

• TPPs can see the account information of the customer, including:
  • Name of the account holder
  • IBAN of the account
  • Balance of the account
  • Transaction history of the account
• TPPs can see whether a balance is available on a specific account 
• TPPs can initiate a payment on behalf of a customer

There are no costs in using DHB Bank Secure File Transfer. This service enables us to exchange files with you in a secure, quick and easy way.

Yes. You can send any number of files per transfer.

Yes. You can enter any number of recipients per transfer.

We suggest exchanging the password in a separate and secure way, e.g. by telephone, SMS or by agreement in advance. The recipient receives the sender’s email as part of the notification message. He/she can get in touch with the sender to ask for the password if he/she does not know it already.

No. There are no iOS or Android apps available at the moment.

Our system administrator can cancel the transfer at any time. But even if you have accidentally used a wrong email address, the password protection will still keep your file safe. To be able to download the file, the recipient needs to know the password and get in touch with you to ask for it. Until you authorize the recipient by giving the password to them, the files cannot be downloaded. The download link without the password is of no value for a wrong recipient.

To prevent brute forcing attempts to download personal documents we restrict the access with 5 invalid attempts after which the download locked for 60 minutes.

• Microsoft Edge (latest version)
• Mozilla Firefox (latest version)
• Google Chrome (latest version)
• Apple Safari (latest version)

The languages we provide within DHB Bank Secure File Transfer are English, Dutch, French and German.

Instructions on how to use this service can be found in our manual.
For further help, please contact DHB Bank by phone.